Privacy Statement | Praktijk IK

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Praktijk IK respects your privacy. This statement explains which personal data we process, why we do so, and what choices and rights you have.

1. Who is responsible for your data?

Praktijk IK, Mariëlle van Hattum
Bergschot 626, 4817 PN Breda, the Netherlands
06 - 23 22 90 77
info@praktijk-ik.nl
www.praktijk-ik.nl

2. What personal data do we process?

your name, telephone number and email address;
details provided in an appointment request, contact enquiry or online booking;
your choice of NEI, Reiki or a free introductory consultation, who the booking is for, and the selected age category;
information you choose to share about the support you are seeking, your health or your personal circumstances;
details relating to a child and their parent(s) or guardian(s) when a session for a minor is requested;
appointment, administrative, invoicing and payment details;
technical data required to keep the website secure and functioning properly.

3. Why do we process these data?

We use personal data to contact you, show available times, arrange and confirm an appointment, prepare for and provide a session with due care, answer questions, process payments and invoices, maintain our records and comply with legal obligations. Following payment, the invoice is sent as a PDF to the email address provided with the booking. If you would prefer to receive the invoice in another way, please contact Praktijk IK before the appointment.

4. Legal bases and sensitive information

We process personal data when this is necessary to take steps at your request before entering into an agreement, to perform an agreement, to comply with a legal obligation, or on the basis of your consent. Health information is sensitive personal data. Please use the open text field only to provide information that is necessary. If you enter health information, we will ask for your explicit consent to use it for your request. Data needed for the booking, payment, invoice and administration are processed to perform the agreement and meet statutory record-keeping obligations. You may withdraw consent at any time; this does not affect the lawfulness of any processing carried out before withdrawal.

5. Children’s data

Before providing a session to a minor, Praktijk IK asks for a consent form from the parent(s) with parental responsibility or the child’s legal guardian(s). Please share another person’s personal data only if you are authorised to do so.

6. Retention periods

Appointment requests and contact enquiries that do not lead to an appointment: no more than 6 months after the last contact.
Administrative records and invoices: for as long as applicable tax legislation requires.
Session-related data: no longer than necessary for the purpose for which they were collected and any applicable legal obligations. Praktijk IK periodically reviews which data can be deleted.

7. Sharing data with others

We share data only where this is necessary to provide our services, operate the website or comply with a legal obligation. Praktijk IK uses Google Calendar for direct online bookings. When you deliberately load the online calendar or book an appointment there, Google processes the data needed to display the calendar and handle your booking. For more information, please read Google’s Privacy Policy. Where required, we enter into appropriate privacy and security arrangements with service providers that process personal data on our behalf. Praktijk IK does not sell your data.

8. Cookies and local storage

The website uses essential technologies to function properly and stores your cookie choice locally. The external Google calendar does not load automatically: your browser connects to Google Calendar only after you select “Load calendar”. Google may then process technical data and use its own cookies or similar technologies. Praktijk IK does not place marketing or tracking cookies. If additional cookies are introduced in the future, they will be used only after you have given consent. You can make a new selection at any time using “Change cookie choice” at the bottom of the website.

9. Security

Praktijk IK takes appropriate organisational and technical measures to protect personal data. Email and online forms can never be completely risk-free, so please do not send information that is unnecessary for initial contact.

10. Your rights

You may ask to access, correct, erase or restrict your personal data, or to receive eligible data in a portable format. You may also object to processing and withdraw consent. To exercise these rights, please email info@praktijk-ik.nl. Praktijk IK may ask for additional information to verify your identity. You also have the right to lodge a complaint with the Dutch Data Protection Authority (Autoriteit Persoonsgegevens).

11. Changes

We may update this privacy statement if our practices or applicable rules change. The most recent version is always available on this website.